Policy

Cookie Policy

This Cookie Policy explains how Clicka360 uses cookies and similar tracking technologies when you visit our platform. We use these technologies to make the site work better, understand how visitors use it, and improve your experience.

Last updated: 15 December 2025

1. What are cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies allow a website to remember your actions and preferences (such as login information, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

2. How Clicka360 uses cookies

We use cookies and similar technologies for several purposes:

2.1. Essential cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. Without these cookies, services you have asked for cannot be provided.

  • Session management – to keep you logged in when you're using the vendor dashboard and to maintain your session securely.
  • Security – to protect against fraud, detect suspicious activity, and keep your account safe.
  • Load balancing – to distribute traffic across servers and ensure the platform stays fast and available.

2.2. Analytics and performance cookies

These cookies help us understand how visitors interact with Clicka360 by collecting and reporting information anonymously. This helps us improve the way our website works.

  • Visitor analytics – to count page views, track which pages are most popular, and understand how users navigate through the platform.
  • Performance monitoring – to identify technical issues, measure page load times, and ensure the site runs smoothly.
  • Vendor analytics – to provide vendors with statistics about visits, clicks, and interactions on their storefronts (depending on their plan).

Analytics data is typically aggregated and anonymised, meaning it doesn't identify individual users.

2.3. Functional cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.

  • Preferences – to remember your language settings, display preferences, and other choices you make.
  • Feature usage – to remember which features you've used or interacted with, so we can improve the experience.

3. Third-party cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics and deliver content. These third parties may set their own cookies or similar technologies on your device.

  • Analytics providers – we may use services like Google Analytics or similar tools to help us understand website usage. These services use cookies to collect information about your use of our website.
  • Hosting and infrastructure – our hosting and content delivery partners may use cookies to ensure reliable service delivery and performance.
  • Payment processors – if you're a vendor making a payment, our payment providers (such as PayPal) may set cookies to process transactions securely.

These third parties have their own privacy policies and cookie practices. We encourage you to review their policies to understand how they use cookies and other tracking technologies.

4. Session cookies vs. persistent cookies

We use both session cookies and persistent cookies:

  • Session cookies – these are temporary and exist only while your browser is open. They are deleted when you close your browser. We use these for things like keeping you logged in during your visit.
  • Persistent cookies – these remain on your device for a set period (which could be days, months, or years) or until you delete them. We use these to remember your preferences and to understand how you use Clicka360 over time.

5. Similar technologies

In addition to cookies, we may use other similar technologies:

  • Local storage – we may store data locally in your browser's storage to remember preferences and improve performance.
  • Pixel tags (web beacons) – small images embedded in web pages or emails that help us understand if content has been viewed.
  • Device identifiers – we may collect information about your device (such as device type, operating system, and browser type) to ensure compatibility and optimise the experience.

6. Managing your cookie preferences

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. Most web browsers allow some control of most cookies through the browser settings.

Here's how you can manage cookies in popular browsers:

  • Chrome – Settings → Privacy and security → Cookies and other site data
  • Firefox – Options → Privacy & Security → Cookies and Site Data
  • Safari – Preferences → Privacy → Cookies and website data
  • Edge – Settings → Privacy, search, and services → Cookies and site permissions

Important: If you choose to disable cookies, some features of Clicka360 may not function properly. For example, you may not be able to stay logged in to the vendor dashboard, and some analytics features may not work as expected.

7. Do Not Track signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. At this time, there is no standard for how DNT signals should be interpreted. As a result, Clicka360 does not currently respond to DNT browser signals or mechanisms. However, you can control cookies through your browser settings as described above.

8. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons.

When we make material changes, we will update the "Last updated" date at the top of this page and, when appropriate, provide additional notice (such as a banner on the site or an email to vendors).

9. Contact us

If you have any questions about this Cookie Policy or how we use cookies and similar technologies, please contact us using the details provided on our Contact Us page.