Terms of Service

1. Accepting these Terms

By accessing or using Clicka360, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use the platform.

If you are using Clicka360 on behalf of a business or organisation, you represent that you have the authority to bind that entity and that you accept these terms on its behalf.

2. What Clicka360 provides

Clicka360 is an all‑in‑one discovery and ordering platform:

• For users – browse restaurants, stores, and services; view products, menus, and offers; and send orders directly to businesses via WhatsApp.
• For vendors – create and manage an online storefront, organise offerings into categories, receive WhatsApp orders, and view analytics depending on your plan.

Clicka360 does not fulfil orders, deliver products, or provide the underlying goods and services listed by vendors. Each vendor is solely responsible for their store, content, and customer relationships.

3. Using Clicka360 as a user (customer)

As a user, you can browse stores and send your orders via WhatsApp without creating a Clicka360 account. By using the platform, you agree to:

• Provide accurate information when communicating with vendors.
• Respect vendors' time, policies, and payment terms.
• Not misuse the platform for spam, fraud, or abuse.
• Understand that any agreement for products or services is between you and the vendor, not Clicka360.

4. Using Clicka360 as a vendor (business)

Vendors create an account to publish their store on Clicka360. By registering as a vendor, you agree that:

• All information you provide (business name, contact details, pricing, images, descriptions) is accurate, lawful, and kept reasonably up to date.
• You have the right to sell the products or provide the services you list and you comply with all applicable laws, permits, and industry regulations.
• You are responsible for taxes, invoicing, fulfilment, delivery, customer service, and after‑sales obligations.
• You are responsible for keeping your login credentials secure and for all activity under your account.

We reserve the right to suspend or terminate vendor accounts that violate these terms, applicable law, or harm the experience of users or other vendors.

5. Plans, payments, and billing

Clicka360 may offer different plans such as Free, Pro, and Premium, with varying limits and features (for example: number of products, categories, analytics level, and custom domains).

• Paid plans are billed in advance in the currency and interval communicated at checkout (for example, monthly in USD via PayPal).
• If a payment fails or a subscription is cancelled, your account may revert to a lower plan (such as Free) or become limited until payment is restored.
• Unless otherwise stated, fees are non‑refundable. We may, at our discretion, consider refund or credit requests in exceptional cases.

We may change plan pricing, features, or limits in the future. When we do, we will give reasonable notice to affected vendors.

6. Acceptable use

You agree not to use Clicka360 to host, promote, or sell anything that is illegal, abusive, harmful, or otherwise inappropriate. This includes, but is not limited to:

• Illegal products or services.
• Hate speech, harassment, or violent content.
• Fraudulent, misleading, or deceptive offers.
• Content that infringes the intellectual property or privacy rights of others.
• Malware, phishing, or any attempt to breach security.

We may remove content or suspend accounts that we reasonably believe violate this section, without prior notice.

7. Intellectual property

The Clicka360 platform, including our brand, design, software, and content we create, is protected by intellectual property laws. We grant you a limited, non‑exclusive, non‑transferable licence to use the platform in accordance with these Terms.

Vendors retain ownership of the content they upload (such as product photos, logos, and descriptions). By uploading content, you grant Clicka360 a licence to host, display, and use that content solely for operating and promoting your store within the platform.

8. Disclaimers and limitation of liability

We work to keep Clicka360 reliable and available, but we cannot guarantee that the platform will be uninterrupted, error‑free, or perfectly secure at all times.

To the fullest extent permitted by law, Clicka360 is provided "as is" and "as available" without warranties of any kind, whether express or implied.

To the extent allowed by law, Clicka360 will not be liable for:

• Indirect, incidental, special, or consequential damages (such as loss of profits, revenue, or data).
• Any issues arising from transactions, delivery, or service quality between users and vendors.
• Actions or content of vendors, users, or third parties (including WhatsApp and payment providers).

In any case where our liability cannot be excluded, it will be limited to the amount paid to us for the service in the 3‑month period preceding the event giving rise to the claim (or the minimum amount required by law).

9. Changes, suspension, and termination

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and may provide additional notice (for example, via email to vendors or a notice on the platform).

We may suspend or terminate your access to Clicka360 if we reasonably believe you have violated these Terms, are using the platform in a harmful way, or if we need to do so for legal, security, or technical reasons.

You may stop using Clicka360 at any time. Vendors can cancel their subscription according to the instructions in their account or by contacting our support team.

10. Contact us

If you have questions about these Terms or about Clicka360 in general, please reach out using the details on our Contact Us page. We're here to help both users and vendors get the most from the platform.